Return & Refund Policy Clear, Fair & Easy to Follow

Order Cancellation

We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled before shipment or production, you will receive a full refund.

Once the product has been shipped, we are unable to cancel the order. If you no longer want the item after receiving it, you may request a return according to this policy.

Return Eligibility

We accept returns within 14 days of receiving your product. To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unworn, unwashed, and in the same condition as when you received it.
• The item must be returned in its original packaging with all tags, accessories, and included materials when applicable.
• A receipt, order number, or proof of purchase is required.
• Please do not send your purchase back to the manufacturer.

Return Shipping Cost

Original shipping fees are non-refundable once the order has been shipped, except in cases where the return is caused by a verified product quality issue or an error on our part.

Unless the item has a quality issue, arrives damaged, or we sent the wrong item, customers are responsible for the return shipping cost. Return shipping fees are not covered by Fabrioraly for returns caused by personal reasons, such as wrong size selection, change of mind, dislike of the style, or incorrect address provided by the customer.

No restocking fee will be charged.

Refund Process

Once your return is received and inspected, we will send you an email confirming that we have received your returned item. You will also be notified whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. The time it takes for the refund to appear may vary depending on your payment provider, credit card company, or bank.

Late or Missing Refunds

If you have not received your refund yet, please first recheck your bank account. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

You may also contact your bank, as processing time can vary. If you have completed these steps and still have not received your refund, please contact us at support@fabrioraly.com.

Return Address

Please contact our customer service team at support@fabrioraly.com to request the return address before sending back your product. The return address may vary depending on your order and product type.

Returns sent without prior approval, sent to the wrong address, or sent without required order information may not be accepted.

Subscription Orders

For subscription products, renewal, cancellation, and shipment timing may depend on the selected subscription plan. If a subscription order has already been shipped, the shipped order cannot be cancelled and may only be handled according to the return rules above.

For subscription support, please contact us at support@fabrioraly.com with your order number or account email.