FAQ How Can We Help?

How can I contact Fabrioraly?

You can contact our customer support team by email at support@fabrioraly.com. To help us assist you faster, please include your order number, account email, or the email address used at checkout.

How long does it take to receive a reply?

We usually respond within 24 to 48 business hours. During weekends, holidays, promotional periods, or peak service times, response times may be slightly longer.

How much is shipping?

Standard shipping is $5.00 USD. Eligible orders over $69.99 USD may qualify for free shipping. The final shipping fee, available delivery method, and supported shipping country or region are subject to the information shown on the checkout page before payment is completed.

How long does delivery take?

Most orders are processed within 24 hours after payment confirmation. After shipment, the estimated delivery time is usually 7 to 20 business days.

Actual delivery time may vary depending on the destination country or region, customs processing, weather conditions, carrier delays, holidays, and other factors beyond our control.

Which countries or regions do you ship to?

Available shipping countries, regions, delivery methods, and exact shipping charges may vary depending on your shipping address and checkout settings.

Please refer to the checkout page for the final available shipping options before placing your order.

Can I cancel my order?

We accept order cancellations before the product has been shipped or produced. If your order is successfully cancelled before shipment or production, you will receive a full refund.

Once the product has been shipped, we are unable to cancel the order. After receiving the item, you may request a return according to our Return & Refund Policy.

What is your return policy?

We accept eligible return requests within 14 days after you receive your product. The item must be unused, unworn, unwashed, and in the same condition as when you received it. It must also be returned in its original packaging with proof of purchase.

Please contact us before returning any item. Returns sent without prior approval or to the wrong address may not be accepted.

Who pays for return shipping?

Original shipping fees are non-refundable once the order has been shipped, except in cases where the return is caused by a verified product quality issue or an error on our part.

Unless the item has a quality issue, arrives damaged, or we sent the wrong item, customers are responsible for the return shipping cost.

When will I receive my refund?

Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. The time it takes to appear may vary depending on your payment provider, credit card company, or bank.

What should I do if my item arrives damaged or incorrect?

Please contact us at support@fabrioraly.com as soon as possible with your order number, photos of the item, packaging, and a brief description of the issue.

Our support team will review the situation and help provide an appropriate solution according to our policy.

Do you offer subscriptions?

Yes. Some Fabrioraly products may offer subscription options. If a product supports subscription, the available subscription plan, renewal frequency, price, discount, shipping fee, and related details will be shown on the product page or checkout page.

Will my subscription renew automatically?

If you choose a subscription product, your subscription may renew automatically according to the selected plan unless it is cancelled before the next renewal is processed.

By placing a subscription order, you authorize Fabrioraly or our payment service provider to charge your selected payment method according to the subscription terms shown at checkout.

How can I cancel or update my subscription?

You can request subscription cancellation or updates by contacting us at support@fabrioraly.com. Please include your order number, account email, or the email address used at checkout.

Cancellation or update requests should be submitted before the next renewal is processed. If a renewal order has already been charged, packed, produced, or shipped, we may be unable to cancel that specific renewal order.

Are subscription orders returnable?

Subscription products are subject to our Return & Refund Policy. Eligible return requests may be accepted within 14 days after receiving the product.

If a subscription renewal order has already shipped, it cannot be cancelled as a pending order. You may request a return after receiving the item according to our return rules.

Why was my payment declined?

Payments may be declined due to card restrictions, incorrect billing information, bank security checks, insufficient funds, payment provider rules, or other authorization issues.

Please check your payment details, try another payment method, or contact your bank or payment provider for more information.

Will I need to pay customs fees or import duties?

Local taxes, customs fees, import duties, and other charges may apply depending on your country or region. These charges are not included in the product price or shipping fee unless clearly stated at checkout.

The buyer or recipient is responsible for any applicable taxes, customs charges, or import duties required by the destination country or region.